Our Practice

We dispense NHS prescriptions and will give advice on how to get the most out of your medicines. We keep a comprehensive stock and use a fast and an efficient wholesaler service to enable us to fill all prescriptions promptly.

Our staff are available for advice on all medicines, minor ailments and lifestyle, in private if required. We can signpost you to other sources of advice and assistance if needed.

We offer a smoking cessation service to support you to stop smoking.  This service includes one to one counselling sessions, advice and nicotine replacement therapy, all provided free of charge.

As part of the NHS Hull wide scheme we offer this service to people who are exempt from prescription charges.  No appointment is needed but your NHS number and registration with a Hull GP is required.  We can treat a number of minor ailments under this scheme, including hay fever, cold sores, head lice, acne, pain, cystitis and thrush.

When you are prescribed a new medicine to treat a long term condition, our pharmacists will support you to use the medicine safely and to best effect.  This is service is currently only available with certain medications, although our staff are always available to help you with any enquiries you may have.

You can make an appointment with our pharmacist to discuss how you are getting on with your regular medicines. It will allow you to learn more about your medicines and ask any questions you may have, and if you are having difficulties taking your medicines our pharmacist may be able to assist.

We offer a free prescription collection service from selected local surgeries, and we offer delivery to the housebound.

We offer a free health check, including diabetes screening, cholesterol testing and blood pressure. You can have an NHS Health Check if you are aged between 40 and 74 and live in Hull or are registered with a Hull GP. You must not have already been diagnosed with heart disease, diabetes or kidney disease or had a previous NHS Health Check within the last two years.

We can offer advice and medication for travellers, including anti-malarial medication if appropriate.

Our computer allows us to keep records of all your prescriptions dispensed by us. This helps us check for possible problems, such as interactions between medicines and will help us deal with any queries you may have. We comply with the Data Protection Act and the NHS code of practice on confidentiality.

Please return all unwanted medicines to the pharmacy where we will dispose of them safely.

• Emergency Contraception
• Weight Management 
• Substance Misuse Service
• Repeat Dispensing
• Emergency Supplies
• Erectile Dysfunction Service
• Passport/ID Photo’s

For more information about any of the services mentioned, please ask a member of staff or telephone the number at the top of this page.

Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy. 

If you have any comments, suggestions or complaints, please speak to a member of staff.

We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our Pharmacist/Complaints Manager will give you further information.

You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.

PALS
Telephone: (01482) 335409
Email:

An independent complaints advocacy service (ICAS) is available to provide advice and support for people who wish to complain about the NHS.

ICAS
Telephone: 0300 456 8348

We have a wide access door with push button to allowing automatic opening into the premises.

When this pharmacy is closed, health advice and information, including details of other local health services, is available around the clock from NHS direct. You can use:

• NHS Direct online at www.nhsdirect.nhs.uk
• NHS Direct Interactive on digital satellite TV
• The NHS Direct telephone service. Call 0845 4647. 

Our staff work hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve. We reserve the right to refuse to provide services to individuals who act in a violent, threatening or aggressive manner.